Privacy Policy

1. Introduction

At HappenGrid, we deeply respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile applications, and event management platform.

Please read this policy carefully. By accessing or using HappenGrid, you consent to our data practices as described in this document.

2. Information We Collect

We collect information you provide directly to us, as well as data that is automatically collected when you use our platform.

Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, password, and user role (Organizer or Attendee).
• Profile Information: You may choose to provide additional information such as a profile picture, location, and interests.
• Payment Information: If you purchase tickets, our third-party payment processors will collect necessary billing information. We do not store full credit card details on our servers.
• Communications: We collect information when you interact with our customer support or communicate with event organizers through the platform.

Information Collected Automatically

• Log and Usage Data: We automatically collect information about how you interact with the platform, including IP addresses, browser types, pages visited, and interaction times.
• Device Data: We may collect information about the device you use to access HappenGrid, including hardware models, operating systems, and unique device identifiers.
• Cookies: We use cookies and similar tracking technologies to enhance your experience and analyze platform traffic.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing, operating, and maintaining the HappenGrid platform.
• Processing ticket purchases and delivering e-tickets.
• Facilitating communication between attendees and event organizers.
• Sending administrative messages, technical notices, and security alerts.
• Personalizing your experience by recommending events that match your interests.
• Monitoring platform usage and analyzing trends to improve our services.
• Detecting, preventing, and addressing fraud, abuse, and security issues.

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• With Event Organizers: When you register for or purchase a ticket to an event, we share your name and email address with the organizer so they can manage the event and communicate with you.
• With Service Providers: We share data with trusted third-party vendors who provide services such as payment processing, email delivery, hosting, and analytics.
• For Legal Reasons: We may disclose information if reasonably necessary to comply with a legal process, regulatory requirement, or to protect the rights and safety of HappenGrid, our users, or the public.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. However, no data transmission over the Internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have control over your personal data. You may:

• Access, update, or correct your account information at any time through your profile settings.
• Request the deletion of your account and associated personal data by contacting our support team.
• Opt out of receiving promotional emails by following the unsubscribe link provided in those communications. You will still receive essential transactional emails (e.g., ticket confirmations).

7. Cookies and Tracking

HappenGrid uses cookies to remember your preferences and keep you logged in. You can configure your browser to reject cookies, but this may affect your ability to use certain features of the platform effectively.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly.

9. Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices or applicable laws. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, in some cases, by providing a more prominent notice (such as an email notification).

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

team@happengrid.com